Skip to main content

How to contact us, and find your User ID

Message us from Profile → Help and Legal → Contact support. Include your User ID so we can find your purchase.

A
Written by Abid A

You can reach us from inside Slow Time Club. Include your User ID in your message so we can find your purchase and settings.

Copy your User ID

  1. On Home, tap the star icon at the top left to open Profile.

  2. Tap Help and Legal.

  3. Tap User ID. It changes to Copied! once it's on your clipboard.

Your User ID is a random string of letters and numbers made on your phone. It isn't your email or phone number, and we can't see your apps or usage from it.

Contact us

  1. In Help and Legal, tap Contact support.

  2. Tell us what happened, and paste your User ID.

What helps us help you

  • What you expected, and what happened instead

  • The kind of block (Quick Block, Focus Session or App Limit), and whether it was Soft or Hard

  • Your iOS version, from Settings → General → About

  • A screenshot, if you have one

To delete your data or get a copy, see How do I delete my data?

Related: Report a bug or suggest a feature · Blocking isn't working: start here

Did this answer your question?